Our Commitment to Privacy
Online Account Registration
You may want to register with GugoCo.com to make shopping faster and easier. For non- registered users, we request account information (email address and password), and billing and shipping information. As a registered customer, you only have to enter your billing and shipping addresses and account information once; they will be securely stored in our database for your future use. Using your username and password you may access your account online at any time to add, delete or modify information. If you are using a computer at a public place, we encourage you to log out at the end of your session. Your information may be stored with us, but it will not be accessible to anyone else from that computer.
The Information Collected By GugoCo.com
When you shop with GugoCo.com, we obtain information we need to complete your transaction. This may include your name, shipping address, billing address, telephone number, credit/debit card number with expiration date and your email address. Under no circumstances do we ever share, sell or rent your personal information with outside parties.
How We Use The Information Collected
We use this information to confirm your credit/debit card information and to contact you if we have questions regarding your order. Your billing information may also be used for future GugoCo, Inc. print mailings such as GugoCo catalogs. You may request to be removed from our mailing list at anytime.
We use this information to ship the online order you had placed. Credit/Debit Card Information. We use this information to process your online order, and we may also need to provide this information to the company or companies who process your credit card payments.
After you place an order with GugoCo.com, you will receive an email confirmation that we have received your order. You will receive this email only if you have provided us with your correct email address. We may also need to contact you via email if we have questions regarding your order. Your email information may also be used for future GugoCo Inc. Email Newsletters which will include unsubscribing instructions. We would like to reiterate that under no circumstances do we ever share, sell or rent your personal information with outside parties.
Cookies And Their Use
Shipping & Deliver
- We are not responsible for any item loss during the delivery or delivery time.
- Please make sure to double check the shipping addresses to ensure the delivery.
- If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, and automatically give customer refund for the purchase; however the S&H Charge is non-refundable.
- We will ship out within 1 or 2 Business days. Our office is closed on weekends and holidays.
- Orders placed on weekends and holidays will be processed the next business day. (Additionally, orders placed after 11:00 am PST will be considered placed on the next business day)
First Class Mail: Usually takes 3 to 8 business days
Priority Mail: Usually takes 2 business days
Express Mail: Usually delivered by the next day from the day the shipment had been made.
First Class Mail International: Varies by destination. (Tracking is not provided for this method)
"ADDITIONAL SHIPPING INFORMATION"
- Timely delivery is subject to the Terms of Service published by the carrier. Note that circumstances out of our control (like natural disasters, holiday delays, etc.) may produce shipping postponements. Please note that USPS First Class International Mail does not offer tracking information.
- The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees. These fees can vary widely from country to country.
(Please contact your local customs office for further information.)
- All orders are subject to approval based on the billing information provided.
- All orders may be placed on hold for further security verifications if billing and shipping information is different and/or order total exceeds over $100 USD.
- In the occasion that an item is out of stock or unavailable, your order may not be shipped until a Customer Care Representative has contacted you for further instructions.
All of our products have a 30-Day Money Back Guarantee.
Items purchased within 30-days can be returned for a refund.
Making a return in 3 easy steps!
- Send a request to our Returns Department (please use our form on Help Desk and select “Returns Department”)
- Fill out the RMA form after the initial review from our representatives.
- Ship back the return product along with the RMA form.
Requirements for Returns:
- Must include a valid original purchase order number from GugoCo.com, purchases made outside of GugoCo.com must contact their seller for returns.
- All returned products should be in the original packaging without any missing contents.
- Any returned products that are not in original condition and missing contents are subject to a minimum $5 restocking fee.
- Return shipping will be at the buyer’s cost.
- Shipping and Handling fees are non-refundable for both ways.
- Refund processes could take up to a week after the items are received.
- We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns). GugoCo Inc is not liable for lost or stolen packages during the transit of the return.
A confirmation email will be sent once the return package has been processed at our facilities.
If you have questions regarding your return or regarding a warranty request, please contact our Customer Service Returns Department here: www.gugoco.com/contacts
*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.
We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with GugoCo. Please let us know if you have received any defected item by contacting us here: www.gugoco.com/contacts